Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Sten Eriksson
Founder & CEO
Our dedicated team works together to deliver exceptional results while maintaining a high level of professionalism and integrity.
Hannah Shapiro
Venue Manager
Our team of experts ensures your event is planned and executed flawlessly, leaving you free to enjoy the experience without any worries.
Nicholas Lu
Vendor Management
We are committed to providing exclusive vendor partnerships, making your vision for your event come to life in the most extraordinary way.
Destiny Jones
Vendor Management
We are committed to providing exclusive vendor partnerships, making your vision for your event come to life in the most extraordinary way.